FREQUENTLY ASKED QUESTIONS – NOMAD
What is NOMAD’s delivery policy?
We offer nationwide delivery within 3–7 business days. Orders in Ho Chi Minh City are prioritized for delivery within 1–2 days.
Does NOMAD provide installation service?
Yes. Free home installation is available for orders over 10 million VND.
What materials are used in NOMAD products?
Our furniture is made from natural wood, premium canvas or leather — all eco-friendly and built to last.
Can I place a custom design order?
Absolutely. NOMAD offers custom design services for apartments, showrooms, and personalized living spaces.
Are the products under warranty?
Yes. All NOMAD products come with a 1-year warranty on wooden frames and a 6-month warranty for accessories.
Can I return or exchange an item?
You may return or exchange unused items in their original packaging within 7 days of delivery.
Do NOMAD products require assembly?
Most NOMAD furniture comes ready-to-use. For selected modular items, minimal assembly may be required and tools are always included.
What makes NOMAD different from other furniture brands?
NOMAD blends modern aesthetics with thoughtful craftsmanship, creating timeless pieces made to elevate everyday living.